I WORK WITH A SELECTED NUMBER OF CLIENTS EACH YEAR. I AM NOT TRYING TO BUILD THE BIGGEST COMPANY IN THE FITNESS INDUTRY, JUST THE MOST RESPECTED IN THIS AREA
I USE A RANGE OF TECHNIQUES THAT INCLUDE DATA ANALYTICS TO CUSTOMER SERVICE TRAINING ALL WITH THE FOCUS ON RETENTION, ATTRITION AND BEHAVIOURAL CHANGE
REEBOK SPORTS CLUB
"Dr Paul Bedford of Retention Guru, presented to my entire staff recently, talking about retention. I know of no one else in the industry that has more experience and talks such sense."
[ Ian Mahoney: COB, Reebok Sports Club ]
THE THIRD SPACE
"Paul is the only consultant we have worked with who has inspired and united all my employees, across all departments.
He also listens and tailors his programs to the individual which is a rare and valuable attribute in a consultant!
His knowledge and understanding of this industry is Invaluable to us. We look forward to working with him again and again."
[ Eric Dunmore: CEO, The Third Space ]
"The training delivered by Dr. Paul Bedford far exceeded my expectations not only in the inspirational delivery style but also in the relevance of the content and in how well Paul engaged the staff throughout the process."
[ Angela Garrett: Kingston YMCA's Borough Director, YMCA ]
"PAUL IS THE ONLY CONSULTANT WE HAVE WORKED WITH WHO HAS INSPIRED AND UNITED ALL MY EMPLOYEES, ACROSS ALL DEPARTMENTS"
SHEFFIELD HALLAM UNIVERSITY
"I have no hesitation whatsoever in recommending Paul to anyone in the business of attracting and retaining happy customers. His extensive knowledge of the health and fitness sector and also his uplifting style of delivery will motivate and engage even the most entrenched and cynical of colleagues.
I hope we continue to develop our relationship in the future as I am confident this will not only benefit our business but also us all as individuals. My only concern is that the secret will get out. We want him all to ourselves!!"
[ Peter Cholerton: Fitness Development Manager, Sheffield Hallam University ]